Website Related
You can use Forgot Password to reset your password. If it still does not work. Please contact us via Chat, Email or Call.
Once you login, Go to My Account. Then you will see Account Settings on left side menu. Click on it. You will be able to change password on this page.
If you need any help, please contact us via Chat, Email or Call.
For regulatory reason, all customers must create an account.
No. We do not have physical store for shop in. However, if you like, you can place an order online and pickup from our warehouse in Chicago area.
Contract Manufacturer / Pallets Quantity
Absolutely. We sell to many contract manufacturers/brand owners. We are well aware of the requirements of manufacturing operations. We can provide documentation/regulatory information. We can also send COA/SDS with the shipment. We can write PO# and/or part# on packages. If you have any other special requests, please let us know.
Yes. We can provide Certificate of Analysis, Safety Data Sheet, and other regulatory or special documents you may need.
Please email us with what materials you need and what quantity you need. We will reply within few hours with a price quote.
Yes, absolutely. Please send your purchase orders to orders@blossombulk.com.
Yes. We can offer purchase contracts or blanket orders. (Advance payment may be required depending on the nature of the contract or type of ingredients.)
Shipping
All the orders ships from our warehouse in Chicago area.
Usually within 2-3 business days. Some months/weeks are busier than usual, during such time it may take longer 4-5 days. But we always try best to ship earliest possible.
Once your order is shipped, you will receive an email from the system with a tracking number. If you need any help, please contact us via Chat, Email or Call.
Please contact us via chat or call. We will do best to accommodate your request. Some months/weeks are busier than usual, during such time we may not be able to rush it.
If you must have your order by certain date, please call us to check.
We have negotiated deep discount with our carriers. We pass those discounted rates to you. Shipping estimate on our website reflects discounted rates.
Yes, absolutely. Usually, orders more than 400 LB would be eligible for shipping on a pallet. If you need any help, please contact us via Chat, Email or Call.
Yes. You can pick up your order form our warehouse in Chicago suburb. Please place an order online. Use coupon code CUSTOMER-PICKUP. This code will remove the shipping cost. Once your order is ready for pickup, we will email you with pickup information.
Yes. We can ship using your UPS/FedEx account. If shipping on pallets, you can send your carrier for pickup.
If you need any help, please contact us via Chat, Email or Call.
Please call us immediately. If UPS/FedEx has not picked up the order, we can still correct it.
If carrier already picked up the order, change of address will incur additional cost.
In some situation, UPS/FedEx may return undelivered/refused shipment back to us. In such case, you will be required to pay for the return shipping cost (from you to us). And, you will also need to pay for sending packages to you again.
Depending on UPS/FedEx policy, they may attempt to deliver next day. If they left any notice, please call them immediately to schedule re-delivery.
In some situation, UPS/FedEx may return the shipment back to us. In such case, you will be required to pay for the return shipping cost (from you to us). And, you will also need to pay for sending packages to you again.
Yes, we can ship to international location. Please email us with items you need, quantity and delivery address. We will get back to you with a shipping quote.
Please call us immediately. If UPS/FedEx has not picked up the order, we can still correct it. If carrier already picked up the order, change of address will incur additional cost.
In some situation, UPS/FedEx may return undelivered/refused shipment back to us. In such case, you will be required to pay for the return shipping cost (from you to us). And, you will also need to pay for sending packages to you again.
Time is critical. Please take few pictures (5-6) of the damaged shipment. Please email the pictures to us as soon possible. We will file a claim with the carrier.
