Shipping Info
Orders are shipped Monday through Friday (excluding holidays). We will do our best to ship the order within 48 hours. Certain weeks are busier and it may take 48-72 hours to ship during such time. If you need to expedite an order, we recommend calling our Customer Care. We will do our best to accommodate your request.
Shipping Rates
All rates are calculated in real-time on our website. We have negotiated huge shipping discounts with UPS and we pass 100% of these discounts to you (some of our competitors try to make money from shipping rates).
Small Packages ships via UPS or USPS
All online orders will be shipped via UPS or USPS. Orders that are shipped via USPS may take one additional day for shipment as our USPS pickup time varies. If you wish to use your own UPS/FedEx account, we would be happy to do so. Just write a note in Special Instruction section during checkout.
Please reference the map below for estimate UPS Ground delivery times. UPS does not count the day the package is shipped out or weekends as a shipping day. UPS shipping times are provided for your information only and are subject to change by UPS without notice on this website.
Due to FAA restrictions, we cannot ship most essential oils or hazardous materials via air freight. All packages containing these items must be shipped via UPS Ground/LTL Truck. If you wish to expedite the rest of your shipment, please place a separate order for the items you wish to expedite.
Once your order has left our warehouse, we no longer have control. While we will help you as best we can to keep your order moving to the right place, we are not responsible for shipping delays.
Multiple Packages/Heavier items ships via LTL Freight
If an order has multiple packages or heavier items totaling to 250 LBs or more, it may be cheaper to ship via LTL Truck. If we believe you can benefit by LTL shipping, we will contact you.
Extreme Temperature Situations
We highly recommend temperature controlled options for extreme temperature situations. If you are shipping to a hot climate (typically 85 Fahrenheit and above) you may see material separation and melting (most common for butters). Cold weather with freezing temperatures can also affect your products. If you would like to order temperature-controlled shipping, select LTL/Freight and put a note in Special Instructions section that you would like a quote for temperature controlled shipping.
Shipping to Canada
We would love to ship our products to our friends in Canada. There are some customs formalities to be done before we ship your order. Please contact our customer care, we would be happy to assist you.
International Shipping
We can ship our products to international locations. Please contact our customer care and we would be happy help in every way we can.
Shipping Related Issues
Incorrect Address
Its okay to make mistakes sometimes. If you’ve entered an incorrect address, please let us know as earliest possible. If shipment has not left yet, we can update the address right away. If your order has already shipped, we can help you reroute your packages, but in this case, you are responsible for any additional shipping or address correction fees charged by the carrier.
Returned Shipment
In case you refuse your shipment and the order is returned to us, we will not be able to issue credit for your order. You will have to pay additional shipping cost for redelivery.
Won’t be Home for your Order?
Consider having your order delivered to a nearby UPS store. This is an important option if you are shipping during hot or cold weather, or if you will have to leave your package in an unsecure area.
Missing, Damaged, or Lost In Transit Items
While we pack your orders with extreme care, the shipping carrier can sometimes still damage orders. Please inspect all packages at the time of acceptance. If any damage, please report in the presence of the driver. Notify BLOSSOM to start a claim. Keep all packing materials and boxes intact. Please take photos of all damage and email them to customer service and we will gladly take care of the claim for you. If you used your own shipping account, you will have to file a claim directly with your carrier.
If the driver has already left, please follow the steps above. Shipping carrier might want to come and inspect the damage or loss to start/process the claim. New items will be shipped as soon as damaged or missing items have been returned to or verified by BLOSSOM or a claim number has been issued to us by the carrier. You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due the fact that the claim will not be able to be verified.
This process should only take a couple days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 30 days for resolution. We will help to get you your product again, but we must have resolution of status before we can reship without payment for the new shipment. If you are not at home for time of package delivery and if you feel you are in an area where someone might pick up and walk off with your delivered package, we highly recommend that you request “signature required upon delivery” when you place your order. You can do so by making a note in Special Instructions field.